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Keep an eye on the Twitter account for everything from outage info, to news about the EA app. If the above steps didn’t help you, head over to our Answers HQ forum to find a workaround. In C:\Program Files\EA Games, copy the content of the old folder for the game into the new folder for the game. Go to C:\Program Files\Electronic Arts\EA Desktop\EA Desktop. Go to C:\Program Files\EA Games and move the folder for the game to a different place. Learn how to adjust the protection level in your User Access Control settings with Microsoft Support. We recommend re-enabling UAC as soon as you’re finished troubleshooting. UAC is a Windows security feature that helps protect your device by preventing applications from gaining Administrator access to your operating system. Try lowering the User Access Control settings This runs the EA app as an administrator account and should let the game install. Right-click the EA app icon on your desktop (or in the EA app directory if not on your desktop) and select Run As Administrator. Try running the EA app as an administrator 
Reinstall the EA app, then try installing your game again. Under Programs, click Uninstall a program. Open the Control Panel (find it by searching Control Panel in the Start menu). Close the EA app (formerly EA Desktop). Learn more about drive formatting and disk management with Microsoft Support. Some hard drives have FAT32 formatting, which can have issues with files larger than 4 GB. If you start having trouble when your download reaches 4 GB, you may have a problem with your hard drive formatting. Problems when the download gets stuck at 4 GB 
If your downloads are getting stuck or your installed games aren’t loading, try these troubleshooting steps to get your PC games up and running.
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